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                                                 Shipping Policy



Global Jewelry Shipping Solutions for Brands Worldwide

At MCGA Jewelry, we provide reliable global shipping solutions for jewelry brands, wholesalers, and retailers worldwide. From production confirmation to final delivery, we carefully manage every step of the shipping process to ensure your customized jewelry orders arrive safely, efficiently, and on time.

Our professional logistics team works with trusted international carriers and freight partners to provide flexible shipping options based on your order volume, destination, and delivery requirements.

1. Order Processing & Production Time

Order Confirmation

After receiving your purchase order or customization request, our team will confirm:

  • Product specifications

  • Materials and finishes

  • Quantity

  • Packaging requirements

  • Shipping method

  • Delivery destination

A formal production schedule will be provided after order confirmation and deposit payment.

Production Lead Time

Production time depends on the product type, order quantity, and customization requirements.

Typical production timelines:

Order TypeEstimated Production Time
Ready-to-ship products3-7 business days
Standard customized jewelry15-30 business days
Complex OEM/ODM projects30-45+ business days

Before shipment, every order will go through our quality inspection process to ensure products meet agreed specifications.

2. Quality Inspection Before Shipping

Before products leave our factory, MCGA Jewelry performs a complete quality check, including:

  • Material verification

  • Product appearance inspection

  • Plating color inspection

  • Stone setting inspection

  • Logo engraving inspection

  • Quantity verification

  • Packaging inspection

Only approved products will be packed and shipped to customers.

3. Shipping Methods

MCGA Jewelry provides flexible international shipping solutions according to customer requirements.

Express Shipping

For small and urgent orders, we work with international express carriers such as:

  • DHL

  • FedEx

  • UPS

Estimated delivery time:

3-7 business days after shipment

Suitable for:

  • Samples

  • Small quantity orders

  • Urgent replenishment

Air Freight

For medium-sized commercial orders, air freight provides a balance between cost and delivery speed.

Estimated delivery time:

5-12 business days after shipment

Suitable for:

  • Wholesale orders

  • Brand collections

  • Regular production shipments

Sea Freight

For large-volume orders, sea freight is the most cost-effective option.

Estimated delivery time:

20-40 business days depending on destination

Suitable for:

  • Large wholesale shipments

  • Retail chain orders

  • Seasonal collections

4. Shipping Terms (Incoterms)

MCGA Jewelry supports various international trade terms based on customer requirements:

  • EXW (Ex Works)

  • FOB Vietnam

  • CIF

  • DDP (where available)

Our sales team will recommend the most suitable shipping solution based on your order size, destination country, and import requirements.

5. Shipping Cost

Shipping costs are calculated based on:

  • Shipping method selected

  • Package weight and volume

  • Destination country

  • Customs requirements

  • Delivery timeline

For customized jewelry orders, shipping costs will be confirmed together with your quotation before production begins.

6. Order Tracking

Once your order has been shipped, MCGA Jewelry will provide:

  • Shipping confirmation

  • Tracking number (if available)

  • Carrier information

  • Estimated arrival date

Our team will continue monitoring the shipment status until delivery is completed.

7. Customs & Import Responsibilities

For international shipments, customs regulations vary by country.

Customers are responsible for:

  • Import duties

  • Taxes

  • Customs clearance fees

  • Required import documents (if applicable)

MCGA Jewelry will provide necessary shipping documents, including:

  • Commercial invoice

  • Packing list

  • Shipping documents

  • Certificate documents when required

8. Shipping Delays

Although we work hard to ensure on-time delivery, delays may occur due to factors beyond our control, including:

  • Weather conditions

  • Customs inspections

  • Carrier delays

  • International holidays

  • Import regulations

If unexpected delays occur, our team will communicate updates and provide assistance throughout the shipping process.

9. Damaged or Missing Shipments

MCGA Jewelry carefully inspects and securely packages every order before shipment.

If your shipment arrives damaged or items are missing:

Please contact us within 7 days after receiving the goods and provide:

  • Order number

  • Photos of damaged packaging

  • Product photos

  • Shipping information

Our team will investigate and provide an appropriate solution.

10. Customer Support

If you have any questions about shipping, production schedules, or delivery options, please contact our team:

Email: vincent@mcgajewelry.com

At MCGA Jewelry, we are committed to providing reliable manufacturing and global shipping solutions to help jewelry brands grow with confidence.